Employment
Front of House Team - Box Office
Reports to: Administrative Staff
Position Summary:
The Front of House team plays a vital role in creating a welcoming and positive experience for Salt Lake Acting Company patrons. As a primary point of contact for audiences, Box Office staff assists with ticket sales, patron inquiries, and other customer service needs during performances.
At SLAC, we value the time and energy our patrons invest in attending live theatre. Our Front of House team helps ensure that every subscriber, returning guest, and first-time attendee feels supported and appreciated throughout their experience.
Responsibilities:
- Serve as a primary point of contact for patrons, providing exceptional customer service in person, by phone, and via email.
- Process ticketing transactions including:
- Single ticket sales
- Subscriber renewals and exchanges
- Group reservations
- Donations
- Gift certificate sales and redemption
- Respond to general patron questions and inquiries
- Work Box Office shifts during performances and handles all related tasks including printing will-call tickets, assisting patrons with ticket exchanges or purchases, and troubleshooting ticketing issues.
- Monitor and respond to box office phone messages and emails.
- Support other Front of House roles as needed under the direction of the Host.
Qualifications:
- Passion for Salt Lake Acting Company and nonprofit theatre, with a sincere interest in supporting and growing our audience community.
- Strong interpersonal skills with the ability to connect with patrons and respond empathetically to a variety of situations.
- Work cohesively and effectively with other staff members to foster a supportive, collaborative environment
- At least one year of customer service experience is preferred.
- Ability to maintain attention to detail and complete accurate transactions in a sometimes fast-paced environment.
- Strong organizational skills.Basic computer proficiency (Google Drive, Microsoft Office, etc.).
- Experience with ticketing systems is a plus.
Specifications:
- Location: Salt Lake Acting Company, 168 W. 500 N. Salt Lake City, UT 84103
- $16-$18/hour based on experience
- 10-25 hours per week when we are in the run of a show
- Hiring for support starting with Murder Ballad (April 8 - May 3) and SLAC’s Summer Show 2026 (June 24 - August 16), employment continues past these shows, but staffing these shows is our main priority for availability. Must work evenings and weekends. Shift length is dependent on the run time of each show. Shift start time is 5:00 PM for evening performances Monday-Saturday, 12:00 PM for Saturday matinees, 11am for Sunday matinees, and 4:00 PM Sunday evenings. Shift end time is anywhere from 2-5 hours after show start time.
- Work is then intermittent, hours available when in the run of a show. Training will happen during show shifts, with at least one training session/meeting prior to opening.
Application Process:
- Please submit your resume to
This email address is being protected from spambots. You need JavaScript enabled to view it. and include contact information for three professional references. - Review of applicants will begin immediately; applications will be accepted until the position is filled.
About Salt Lake Acting Company:
Salt Lake Acting Company, a 501(c)3 also known as SLAC, is Utah’s leading destination for brave, contemporary theatre. SLAC has earned a loyal following by providing audiences of Salt Lake and the Intermountain West with the opportunity to experience plays that would otherwise not be produced in this area. SLAC is an associate member of the National New Play Network, and is committed to commissioning, developing, and producing new plays. Through its arts education programs, SLAC strives to be a resource for the arts for Utah students from kindergarten to university. Please visit www.SaltLakeActingCompany.org to learn more about SLAC.
Salt Lake Acting Company provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, or status as a protected veteran. We comply with all applicable federal, state, and local laws and are committed to providing reasonable accommodations to individuals with disabilities. We strictly prohibit retaliation against any person who reports discrimination or participates in an EEO process.
Auditions
There are no current auditions available. You can join our Audition Updates list at the link below to receive information about future opportunities.
Sign Up For Audition Emails
To get notifications for future auditions and employment opportunities, log in to (or create) your account and check the box next to Audition Updates under Other Preferences. Or, contact our Box Office at (801) 363-7522 or
