Employment
NOW HIRING: PATRON SERVICES TEAM MEMBER
Reports to: Executive Staff
Position Summary:
As part of the Patron Services Team, the Patron Services Team Member works collaboratively on shared projects and departmental responsibilities, including Box Office support, postering, outreach, and telemarketing campaigns. This position also works closely with Executive Staff to support efforts that strengthen ticket sales, contributed income, patron engagement, and the overall operations of Salt Lake Acting Company.
Responsibilities:
Patron Services & Box Office Support
- Serve as a primary point of contact for patrons, providing exceptional customer service in person, by phone, and via email.
- Answer phones and assist patrons with:
- Single ticket sales
- Subscriber renewals and exchanges
- Group sales
- Donations
- Gift certificate sales and redemption
- General patron inquiries
- Work show shifts during performances, primarily in the Box Office.Open and close the Box Office as scheduled, coordinate with other team members to ensure phone/in-person coverage is maintained throughout office hours.
- Monitor and respond to phone messages and emails sent to
This email address is being protected from spambots. You need JavaScript enabled to view it. . - Track, respond to, and support patron accessibility requests and accommodation needs with care, confidentiality, and follow-through.
- Participate in telemarketing campaigns to increase ticket sales, grow subscriptions, and strengthen audience relationships.
Community Engagement & Outreach
- Assist with postering efforts throughout the community.
- Work outreach and tabling events (Avenues Street Festival, Marmalade Jam Fest, etc.).
- Represent Salt Lake Acting Company at community events, professional conferences, and public forums as assigned.
- Support the creation and distribution of outreach materials as relevant for each production such as fliers for local organizations, schools and hotels.
- Proactively cultivate relationships with organizations, companies, and community partners to encourage group reservations throughout the season.
- Coordinate and support group reservations from initial inquiry through ticket management and on-site assistance as needed.
Collaboration & General Support
- Work directly with Executive Staff to support SLAC operations in all departments–including, but not limited to administrative tasks, errands, etc.
- Proactively calendar and prepare any publicly distributed content utilizing current tools and processes (including the monday project planner app) to allow time for collaboration, review, and approvals.
- Take ownership of initiating conversations and creating or gathering materials needed to complete assigned responsibilities and tasks.
- Work collaboratively with the Marketing, Development, and Creative Departments as needed.
- May be assigned additional tasks outside of those above from time to time to fulfill the needs of the SALT LAKE ACTING COMPANY.
Qualifications:
- Passion for Salt Lake Acting Company and nonprofit theatre, with a sincere interest in supporting and growing our audience community.
- Strong interpersonal skills with the ability to connect with patrons and respond empathetically to a variety of situations.
- Work cohesively and effectively with other staff members to foster a supportive, collaborative environment
- Two years of customer service experience is preferred.Strong written communication skills and attention to detail; experience with or interest in grant writing, fundraising communications, and marketing content is a plus.
- Ability to maintain attention to detail and complete accurate transactions in a sometimes fast-paced environment.
- Comfortable participating in outbound sales and outreach efforts, including phone calls to patrons and in person interactions with prospective audience members. Previous sales experience is a plus.
- Driver’s license and reliable transportation, willingness to run the occasional errand.
- Strong organizational skills.
- Basic computer proficiency (Google Drive, Microsoft Office, etc.).
- Experience with ticketing systems is a plus.
Specifications:
- Location: Salt Lake Acting Company, 168 W. 500 N. Salt Lake City, UT 84103
- Part time, maximum 25 hours per week
- $20/hour
- Schedule:
- Shift start time is 5:00 PM for evening performances Monday-Saturday, 12:00 PM for Saturday matinees, 11am for Sunday matinees, and 4:00 PM Sunday evenings. Shift end time is anywhere from 2-3 hours after show start time.
- Daytime hours typically 11 AM - 5 PM, Monday through Friday.
- Must work evenings and weekends during the run of shows and for outreach events. Show shift length is dependent on the run time of each show.
Application Process:
- Please submit your cover letter and resume to
This email address is being protected from spambots. You need JavaScript enabled to view it. and include contact information for three professional references. - Review of applicants will begin immediately; applications will be accepted until the position is filled.
About Salt Lake Acting Company:
Salt Lake Acting Company, a 501(c)3 also known as SLAC, is Utah’s leading destination for brave, contemporary theatre. SLAC has earned a loyal following by providing audiences of Salt Lake and the Intermountain West with the opportunity to experience plays that would otherwise not be produced in this area. SLAC is an associate member of the National New Play Network, and is committed to commissioning, developing, and producing new plays. Through its arts education programs, SLAC strives to be a resource for the arts for Utah students from kindergarten to university. Please visit www.SaltLakeActingCompany.org to learn more about SLAC.
Salt Lake Acting Company provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, or status as a protected veteran. We comply with all applicable federal, state, and local laws and are committed to providing reasonable accommodations to individuals with disabilities. We strictly prohibit retaliation against any person who reports discrimination or participates in an EEO process.
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