Streaming FAQ

We are so pleased to bring Salt Lake Acting Company entertainment into your home! While we continue to build a bridge back to safe, live theatre we hope you enjoy our digital offerings. 

First up is CLIMBING WITH TIGERS, which is available from Dec. 5 - 20, 2020. CWT Graphic 3

Below, we will do our best to answer some common questions about our digital offerings. Please note, much of the information provided is specific to CLIMBING WITH TIGERS. Some logistics and details may differ for our next digital productions. 

If you have additional questions, please contact the box office at 801.363.7522 or email . We are available Mon-Fri 11am-5pm. When contacting outside office hours, please leave a voicemail or email us. We will follow-up with you when we are back in office. 

Q: HOW DO I WATCH? 

A: All SLAC Digital productions are accessed through slacdigital.athomearts.org (not our main website). Any production that you have chosen to stream will be available in your SLAC Digital account. Visit slacdigital.athomearts.org and select “SIGN IN” to access your account. From here, you will have access to the current production you’ve reserved. 

Your account sign-in information for slacdigital.athomearts.org is different than your in-person ticketing with SLAC through tickets.saltlakeactingcompany.org. The first time you use this SLAC Digital streaming platform you'll need to set up an account, even if you have an account at tickets.saltlakeactingcompany.org.

Creating a new account at slacdigital.athomearts.org requires only your name, email address, and a password. To stream productions in the future, you can simply log in to this SLAC Digital account on most any device.

Your SLAC Digital confirmation emails do not contain any links to watch the production. To view the productions you've reserved through this platform go to slacdigital.athomearts.org, sign in, click 'My Account' and select 'My Screenings'. From here, you’ll be able to see the productions you’ve reserved and stream them when you’re ready. After you begin viewing the production, it will be available to you for 48 hours. 

You should be able to stream the film on your computer, tablet, or mobile device. If you have a television that is able to mirror your computer or phone, possibly on your television as well.

Q: HOW DO I WATCH THE FILM ON MY TV USING AIRPLAY OR CHROMECAST?

A: A guide to using Google Chromecast can be found here, and a guide for AppleTV's Airplay is here.

Q: IF MY TV IS NOT COMPATIBLE WITH AIRPLAY OR CHROMECAST CAN I STILL WATCH THE PRODUCTION ON MY TV?

A: Another option is to use an HDMI cable to connect your computer to your TV. A support article on this topic can be found here

Q: I'M A SEASON SUBSCRIBER, HOW DO I GET MY SUBSCRIBER PRICE?

A: CLIMBING WITH TIGERS is our gift to SLAC season subscribers. Please choose the $0 price at checkout. This production is a pay-what-you-can offering for single ticket buyers. 

Q: I JUST RESERVED THE PRODUCTION, BUT I DON'T SEE HOW TO WATCH IT?

A: To view the productions you've reserved through this platform, go to slacdigital.athomearts.org, sign in, click 'My Account' and select 'My Screenings'. From here you’ll be able to select your production and start watching.
SLAC Digital confirmation emails do not contain a link to watch the production. You will only receive a confirmation email if there was a monetary transaction involved with your reservation.

Q: I MADE A DONATION WITH MY SCREENING. HOW WILL THAT APPEAR IN MY BANK ACCOUNT?

A: If you've made a donation, you will receive an email confirmation with a receipt of your transaction. This transaction will show up on your bank account differently than other SLAC transactions. You can look for "SLFS*SLACVirtual" for the charge to your account. 

If this information didn’t answer your questions, please let us know. You can contact the SLAC Box Office at 801.363.7522 or . We are available Mon-Fri 11am-5pm. When contacting outside office hours, please leave a voicemail or email us your concerns/question. We will follow-up with you when we are back in office.